Cancellations & Refunds
At B.Renewed LLC, customer's satisfaction is our top priority. We make sure all units are thoroughly inspected before shipping in order to maintain the premium standard requirements of our customers. We take matters of hygiene and public safety seriously because Wigs and Hair Pieces are considered a hygienic product.
If you would like to change your order details, that can only be done within 24 hours of placing the order. Anything after that time is final. Items can be changed before production. We will make changes for you according to your request within 24 hours after placing your order.
Items can not be changed after production. If you choose to cancel, we will cancel and refund you according to our cancellation policy. Please refer to our cancellation policy below.
CANCELLATION POLICY; we understand that ordering Products from B.Renewed for your appearance is an important undertaking. However, it is important to note that our Products are handmade and customized for you. We are charged for processing your payments on our website by the payment providers you select which are non-refundable fees. Also we incur production Labor Costs and Material Costs as soon as production begins.
Standard orders cancelled within 24 hours after payment confirmation: you will receive a FULL refund. Any cancellations after the 24 hour window will be subjected to a fee of $15. All refunds will be made to the original method of payment and deposited according to your banking institution processing time.
Once the item has been shipped, the order can't be cancelled.
Once Orders are received Returns are not permitted